Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 7-14 business days

Delivery delays may occasionally occur due to carriers, weather, or peak seasons.

Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). Tracking may take up to 24 - 72 hours to update.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is entered correctly at checkout. We cannot guarantee address changes after an order has been placed.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once a shipment has been marked as delivered by the carrier.

If your package is lost or stolen, we recommend:

• Checking with neighbors or building management

• Contacting the shipping carrier directly

• Filing a claim with the carrier

International Shipping

We currently ship to select international destinations. Shipping times vary based on location.

Customers are responsible for any customs fees, duties, or taxes applied by their country.

Damaged Items

If your order arrives damaged, please contact us within 1 day of delivery with photos of the damaged items and packaging so we can assist you with filing a claim with the carrier company.

Returns & Exchanges

Please refer to our Return Policy for information on returning or exchanging items.

Pre-Order Policy & Shipping Delays

 

Pre-Order Items

 

Pre-order items are products that are not yet in stock but are available for advance purchase. When you place a pre-order, you reserve the item before it becomes available.

Please note that payment is collected at the time of purchase to secure your order.

Estimated Release Dates

All release dates for pre-order items are estimated and may change due to publisher schedules, printing timelines, or shipping constraints. If the estimated release date changes, we will update the product page as soon as possible.

Shipping for Pre-Order Items

Orders containing pre-order items will ship once all items in the order are available, unless otherwise stated.

If you would like in-stock items to ship immediately, please place a separate order.

Delays in Shipping

Shipping timelines may be impacted by carrier delays, restocking times, or unforeseen supply chain issues. While we strive to meet all estimated delivery windows, delays may occur that are outside our control.

Combined Orders

If your order includes both pre-order and regular items, your order will be held until the pre-order item is ready to ship. This helps reduce shipping costs and ensures your order arrives in one package.